Welcome to our Charity Runner FAQs!
The information below is designed to answer questions you may have regarding how to enter, fundraising, transfers and withdrawals.
Please read this information carefully before
deciding if you need to contact us.
1. What is meant by Charity Entry and Own Entry?
a. Charity Entry
An entry in the event that is paid for by an Affiliate Charity or the Official Charity. If you secure a charity entry, your charity will expect you to agree to raise a minimum amount in sponsorship money, and may ask you to pay a registration fee towards the cost of your entry.
b. Own Entry
Any type of entry (e.g. standard/late/club) which you pay for yourself. Runners who have purchased their Own Entry are welcome, but not obliged, to fundraise for any charity of their choice.
2. What if I cannot see the Charity I wish to fundraise for on your website, can I still run and raise funds for them?
If the charity is not listed on our website you are welcome to run for them, however you would need to purchase a Standard Entry into the race and contact the Charity directly to let them know you are raising funds for them.
3. How do I get a Charity Entry?
a. Instant Charity Entry (ICE)
Secure an ICE with our Official Charity, Macmillan Cancer Support, or one of our Premier Affiliate Charities. When you sign up for ICE, you agree to various terms and conditions (including minimum sponsorship) and your Charity Entry in your chosen race is then instantly 'approved'.
b. Apply for a Charity Entry
Apply for a Charity Entry with one of our Affiliate Charities and the charity then has 21 days, or until Charity Entries close (whichever comes first), to either approve or decline your application before it expires. You will be informed via email of the outcome of your application. If you change your mind while awaiting approval, please log into your MyDetails account and select the option to cancel your application.
4. Can my charity complete my entry on my behalf?
NO! You must enter online through the event website yourself. This is because you must agree to the event terms and conditions and disclaimer, which only you can do. You are solely responsible for ensuring that you have an approved entry in your chosen race.
5. Can I run the race on behalf of two charities and if so how would I enter?
This depends on whether you are running on your own standard place OR a charity place, there are two options:
6. If I secure a Charity Entry with an Affiliate Charity, do I have to fundraise for that charity?
YES! Your chosen Affiliate Charity has paid for your Charity Entry and will require a minimum amount in sponsorship money to ensure that their involvement in the event results in funds being raised for the charity. Please think very carefully before securing a Charity Entry as any change of heart on your part, whether that be regarding your choice of charity, your ability to raise the minimum sponsorship required, or taking part in the event at all, can have a very negative impact on the charity.
7. If I secure a Charity Entry, how much sponsorship money will my Charity expect me to raise?
This will depend on the charity you choose. If you sign up for an Instant Charity Entry with our Official Charity or one of our Premier Affiliate Charities, you will be asked to agree to raise a minimum amount in sponsorship money as part of the sign up process.
If you are thinking of applying for a Charity Entry with one of our other Affiliate Charities, and wish to know what is expected of you before submitting your application, please contact the charity directly to discuss this with them. Contact details are provided on your chosen Affiliate Charity's page here.
8. If Standard Entries are closed, but Charity Entries remain open, how can I enter if the charity I wish to fundraise for is not an Affiliate Charity?
Please direct a representative from your chosen charity to our "Become an Affiliate Charity" page. Please note that there are costs associated with becoming an Affiliate Charity, and your chosen charity may not wish to proceed. In this case, you will need to wait until entries open for next year’s event when you will be able to purchase your Own Entry.
9. When will Charity Entries close?
Please see the end of the Entry Information page for details of Charity Entry closing dates/times. If applying for a Charity Entry, your charity must approve your application prior to the closing date/time to ensure you are able to participate. If completing an ICE with the Official Charity or one of the Premier Affiliate Charities, you will need to have reached the end of the process prior to the Charity Entry closing date/time.
10. I know my chosen charity requires me to pay them a registration fee towards the cost of my Charity Entry. Who should I contact to find out how to pay this?
Please contact your chosen charity directly.
11. I have an approved Charity Entry but wish to withdraw from the event. What should I do?
Please contact your Charity as soon as possible to discuss this with them directly as they will need to withdraw your entry on your behalf. Please note that you cannot defer your entry to the following year; you would simply need to begin the entry process from scratch when entries for the next year open. Your charity will incur a fee for the withdrawal of your Charity Entry so please do think carefully before entering the event.
12. Can I transfer my Charity Entry from one race distance to another?
NO. This would be treated as two entirely separate entries. For example, If you have an approved Charity Entry in the full marathon and wish to change to the half marathon, you would need to ask your charity to withdraw your entry in the full marathon and you would then need to enter the half marathon from scratch, providing entries are still open.
Your charity will incur a fee for the withdrawal of your original entry, and is not obliged to guarantee your new entry, so please do think carefully before initially choosing your race distance and discuss any proposed changes with your charity as soon as possible.
13. Can I transfer my Charity Entry to another runner?
NO. This would be treated as two entirely separate entries. The withdrawal of your Charity Entry and the other runner’s entry are not at all related. You would need to ask your charity to withdraw your entry and the other runner would need to begin the entry process from scratch, providing entries are still open. If entries are closed, it will not be possible for the second runner to participate. Your charity will incur a fee for the withdrawal of your Charity Entry, so please do think carefully before entering.
14. I worried that I won't manage to raise the minimum sponsorship required by my chosen charity. What should I do?
Please contact your Charity as soon as possible to discuss this with them directly to give them the opportunity to support you in your fundraising efforts.
15. Who should I contact if I have a question about a JustGiving page?
Please contact JustGiving directly.
16. What information can I expect to receive from the event organisers?
Your Final Details will be available from within your MyDetails account a few weeks prior to the event. Final Details is a document that we, as the event organiser, produce to tell you everything you need to know about the event and is tailored to the specific race distance you are participating in. You do not need to contact your charity with questions about the event, e.g. start time, transport options or to find out when you will receive your race number.
If your question is not answered above please check our main FAQs and, if necessary, get in touch via the contact form at the bottom of that page.
If you contact us but your question is answered in the FAQs, please be advised that you will not receive a response.