please first read the faqs before deciding to contact us.

bournemouth marathon festival faqs  

  1. how can i tell if my entry is approved? 
    please click here to view information on your my details account.
     
  2. can i transfer my place to another runner wanting to do the same race?
    yes, please click here for more information on transfers and withdrawals.

  3. when will the routes be available to view on the website?
    the routes for all races across the weekend are now available on the bournemouth marathon festival website.
     
  4. can i transfer my place to another race (eg marathon to half)
    no, please click here for more information on transfers and withdrawals.
     
  5. when will i receive my running number? 
    uk runners will receive their running number with embedded timing chip in the post in september 2014. overseas runners and late entrants must collect their number from the help desk at bournemouth marathon festival hub.  click here for further information.

  6. i haven't received my confirmation email, what should i do?
    firstly, please check your spam. if you still can't find it then please contact us using the contact form below. if you do find an email from us in your spam, please mark it as 'not spam' or as a 'favourite' to ensure that our communications get through to you.
     
  7. when can i download my race instructions and bus tickets?
    you can download your final race instructions and bus tickets from the monday before race weekend from your my details account. 

  8. i am injured or i want to withdraw/transfer my place, what do i do? 
    just log into your account and press the withdrawal link under your entry. entry fees are non-refundable. entries can't be transferred to a future event. click here for more information.  
     
  9. i can't remember my password
    if you have forgotten your password please click here and use the reset password function on the log in page. 
     
  10. when will I receive my results?
    All your personal data and information, including your running times, are treated with great respect. As such your result information is exclusively available to you within your my details account after you have completed the race.  We will only openly publish the top 10 finishers of each race.  You will need to log in to get your times, splits and finishing position within the race. You can then choose to share this information as you see fit. They are your results and times. 
     
  11. is there a cut-off time for the marathon/half marathon?
    yes, the events operate a strict maximum cut off time of 6 hours 30 minutes for the full marathon and 3 hours 15 minutes for the half marathon. the events are serious athletics endurance races which require a large amount of appropriate training and preparation in order to complete safely. therefore we strongly discourage participants who do not intend to complete the course within these time limits. any runner who does not complete the course within the time limit will not be permitted to complete the race and will not receive a result. a sweeper bus follows the race at 6 hour 30 minute pace for the full and 3 hour 15 minute pace for the half and if you are passed by the sweep bus at any point and for any reason, you will be asked to get onto the bus which will transport you back to the finish area at the earliest possible opportunity. if you decide not to get onto the sweep bus, your running number is recorded and you are removed from the race, from this point onwards you will be continuing independently of the event and at your own risk. you will be recorded as a dnf within the results of the event.
     
  12. is there a cut-off time for the 10K and 5K races?
    Yes, the cut off time for the 10K race is 
    1 hour 45 minutes and the cut off time for the 5K race is 1 hour.  A sweeper bus follows the back of the race at this pace and if you are passed by the sweep bus at any point and for any reason, you will be asked to get onto the bus which will transport you back to the finish area at the earliest possible opportunity. If you decide not to get onto the sweep bus, your running number is recorded and you are removed from the race, from this point onwards you will be continuing independently of the event and at your own risk. You will be recorded as a DNF within the results of the event.

  13. can i take part using a wheelchair or handbike?
    yes. the bournemouth marathon festival is an inclusive festival of running and we welcome entries from wheelchair and handbike users across all of our races. there are no separate wheelchair or handbike races, anyone entering the events will be included within the mass field for their respective race.
    anyone taking part in a wheelchair or handbike must be self propelled for the entire race, therefore, participants in electric wheelchairs and individuals being pushed by a friend/colleague are not permitted on the course.
    we will do everything that we can to accommodate wheelchair and handbike users but there are also time limits which all entrants must stay within. any entrants who are predicted to complete the course significantly ahead of the elite field can unfortunately not be accommodated on the course as the event operates on roads which are closed for a limited period of time and would not provide a safe route to anyone significantly ahead of the elite field. there are also maximum time limits for all races which are outlined above. these times are designed to be as inclusive as possible but anyone entering an event must be able to stay within the time limit as key course facilities such as closed roads, hydration stations and toilets cannot remain in place indefinitely.
    as event organisers we will ensure that we can accept entrants from wheelchair and handbike users across all events wherever possible but there may be some circumstances in which this isn't possible. if you are unsure as to whether the factors outlined above will impact upon your entry, please contact our event team using the contact form at the bottom of this page and we will be happy to help.
     
  14. when will i receive my merchandise?
    official bournemouth marathon festival items will be delivered within 3 weeks of your order. overseas deliveries may take longer. bus tickets will be downloadable from your my details account within two weeks of the race. 

  15. can i update my details (address, password etc)?
    you can update your address and password by logging in to my details and clicking the 'contact info' button. please note: you must have the correct predicted time and address details in your my details account by sunday 3rd august 2014. after this date neither your predicted time nor address can be updated, no exceptions. click here for more info on your my details account. 

  16. can i wear my mp3 player? 
    mp3 players or other devices plugged into the ear are banned whilst running for reasons of health & safety, both yours and other competitors. when you wear such a device you are unable to hear other competitors, cars, bicycles or marshals instructions.

  17. how do i purchase a bus ticket?
    bus tickets will be available to purchase from our online shop in due course.  you will be able to download and print your bus ticket from your my details account from monday 22nd september, 2014.  please note that there may be a parking fee payable at the car park - this is not covered by your bus ticket. 

  18. can you give me some information about travel options on race day
    yes we can!  please click here to go to our transport page.

  19. where are the hydration (water/energy) stations on course?
    click here to view where the hydration stations are for the marathon and half marathon?  there will be high5 energy gels at the energy stations.  there will not be energy drinks. 

  20. are there pacers/pace setters at this event?
    no. there are no pacers at this event.

  21. When will I receive my iTab Medal insert order?
    My Sporting Times who produce the iTab Medal Insert for us and dispatch time is three weeks. If you have not received yours within 3 weeks of race weekend please complete the contact form below.

  22. i want to enter my child in to one of the junior races - how do i do this?
    what you need to do is create a my details account for your child and enter them in the same way that you would enter yourself. if you wish to use your email address, you can do, however you would need to make sure that the password is different to your own account. if you are seeing 'entries closed' next to the junior race option, it will be because you're logged into your own account.
 
charity runners

please click here to view our charity runner faqs
 

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